DRAFT — v1.1. This document is a structural draft prepared from the platform's legal package. It is not legal advice and must be reviewed and finalized by counsel before commercial use.
These Terms govern the use of the AI assistant platform (the "Service") by the company accepting them (the "Customer").
The Service lets the Customer configure an AI chat assistant, upload content it has the rights to use, and embed the assistant on websites the Customer controls. The Service is provided on the plan selected, subject to its quotas and fair-use limits.
The Customer warrants that it has all rights to the content it uploads, and that the content is not unlawful or infringing. Content remains the Customer's property; the platform processes it solely to provide the Service, under the Data Processing Addendum.
The Customer must not: present the assistant as a human; use it to provide regulated advice (medical, legal, financial) without appropriate disclaimers and qualification; use it for harassment or unlawful content; attempt to break tenant isolation or probe the platform's security; or use the email features to send unsolicited mail. The platform may suspend accounts that breach these rules, including automatic suspension on abnormal email-complaint rates.
Assistant responses are generated by artificial intelligence, may be inaccurate, are not professional advice, and are not binding offers. The Customer is responsible for what its assistant says on its site — including configuring guardrails and reviewing its knowledge base.
Lead materials are sent on the Customer's behalf; the Customer is the sender of record. The platform's anti-abuse controls (rate limits, complaint thresholds, suppression, and suspension) are contractual rights of the platform.
Fees follow the selected plan. Overage behavior, trials, renewal and notice periods are stated on the pricing page at the time of purchase. [Counsel: align with billing terms.]
Either party may terminate per the plan terms. On termination the Customer may export its data for 30 days, after which it is deleted per the DPA's deletion terms.
[Counsel: liability caps, indemnities (Customer indemnifies for its content and use; platform indemnifies for platform IP infringement), governing law and forum.]