Vendors that may process customer or visitor data as part of providing the Service. Customers are notified by email at least 30 days before a subprocessor is added.
| Subprocessor | Purpose | Data touched | Location |
|---|---|---|---|
| Anthropic, PBC | AI response generation | Chat messages, retrieved tenant content | US |
| Voyage AI | Embeddings for content search | Tenant document text, visitor questions | US |
| [Cloud host] | Application + database hosting | All service data | [region] |
| [Email provider] | Transactional & lead email | Names, emails, message content | [region] |
| [Stripe] | Billing | Customer account/billing data (not visitor data) | US |
Note: when a customer's knowledge base is small enough to run in full-corpus mode, no embeddings vendor touches that customer's data; the list reflects the platform's capability, not every customer's path. Bracketed entries are finalized at deployment.
Changelog: v1.1 — initial public list.